You asked, we listened!

At Bakstage.AI, we understand that not everyone is comfortable with audio or video calls. That's why we're thrilled to introduce our new standalone live chat feature! This is just the beginning -expect a host of amazing functionalities to be added soon. Stay tuned for more updates as we continue to enhance your experience with Bakstage.AI!

How to enable/disable live text chat?

1. Visiting Settings page in your Bakstage.AI dashboard as shown below and toggle “Enable Live Text Chat” in the Organization settings.

Pic: Enable Live Text Chat in your Bakstage.AI Dashboard - Ask your admin if you do not see the option.

Widget in your website with both Chat and Video calling enabled

Where do agents chat from?

Widget in your website with only Video calling enabled

You should also see a chat option in the side bar of dashboard - this is the screen where you can see:

1. 💬 Live Chat with your customers
2. 📜 History of all chats
3. ⚠️ Important: Any of your agents can respond to any of the chats - so use this feature with caution

Send pictures, videos, documents or invite your customers for video chat