Minimum Requirements For Agent Device

1. Browser:
   • Recommended: Install the latest version of Google Chrome for optimal performance.
   • Alternative: Latest versions of Mozilla Firefox, Microsoft Edge, or Safari can also be used.
2. Hardware:
   • Web Camera: Ensure your device has a functional web camera with at least 720p resolution.
   • Microphone: A built-in or external microphone is required for clear audio communication.
   • Speakers/Headphones: Use quality speakers or headphones to avoid audio feedback and ensure clear sound.
3. Device Specifications:
   • Processor: Minimum Intel i5 or equivalent AMD processor.
   • RAM: At least 8GB of RAM for smooth multitasking.
   • Graphics: Integrated graphics are sufficient, but a dedicated GPU can enhance video quality.
4. Display:
   • Resolution: The agent dashboard works best with a device that has a minimum screen width of 1000px.
   • Size: A screen size of at least 13 inches is recommended for better visibility and ease of use.
5. Internet Connection:
   • Speed: A stable internet connection with a minimum speed of 10 Mbps for both download and upload.
   • Wired Connection: Preferably use a wired Ethernet connection to ensure stability during calls.
6. Operating System:
   • Windows: Windows 10 or later.
   • Mac: macOS 10.15 (Catalina) or later.
7. Additional Recommendations:
   • Environment: Ensure a quiet and well-lit environment for professional video calls.