📺 Support for Widescreen and Fullscreen Video Options
We have added support for widescreen and fullscreen video options. These settings are sticky and will remember your preferences for the next call, ensuring a seamless video experience every time.
3-Way Live Video Calling (Agent Transfer)
- Supports multi-agent collaboration on live video calls
How to Add Another Agent to a Live Call
- Copy the meeting link from your dashboard.
- Share it with the agent you want to join.
- Make sure the agent joins before you leave the call—otherwise, the conversation may end.
Important: Confirm the agent is onboarded and set up to take video calls on the dashboard. Check here for Agent Signup and Account Setup
Screen-sharing in a Live Call
https://youtu.be/EiE2OBVtdJw
Call Feedback for Customers
